Privacy Policy

1. Overview

Hunan Xintai Environmental Protection Technology Co., Ltd. ("we", "us", or "our") respects the privacy of our commercial, industrial, and municipal clients. This Privacy Policy details our operational protocols for collecting, maintaining, and protecting corporate information, contact credentials, source water lab reports, and technical drawings provided to us via our web platforms.

2. Information Collection

We collect essential operational information when you request a customized consultation or engineering quote on our platform, including:

• Contact Credentials: Name, professional corporate email, mobile number, and company name.
• Project Specifications: Source water chemical indexes (pH, TDS, hard-metal parts), volumetric requirements (m³/day output), expected solution area, and specific engineering targets.
• Interaction Logs: WhatsApp direct conversations, support email histories, and online form entries.

3. Data Usage

Your technical and contact records are handled with absolute confidentiality and utilized exclusively to:

• Engineer customized structural, chemical, and mechanical water treatment schematics.
• Formulate cost-efficient system quotes and commercial contract plans.
• Initiate and sustain direct communication channels via Hotline, Email, or WhatsApp.
• Conduct maintenance updates, membrane replacements, and ongoing aftermarket engineering support.

4. Security Safeguards

Industrial water systems contain sensitive corporate details. We maintain strict physical, structural, and digital firewall protections to secure all files and avoid unauthorized disclosure, alteration, or distribution. We absolutely reject selling, sharing, or trading client data with third-party marketing companies.

5. Direct WhatsApp Communications

When you click the floating WhatsApp widget or links to start a direct online customer chat, the WhatsApp platform handles the communication. The encryption of text, attachments, and calls operates under WhatsApp's direct user privacy guidelines. We maintain these chat records locally to ensure high quality after-sales support.

6. Contact Us

For inquiries, corrections, or requests to withdraw your corporate contact records, reach out directly to our privacy compliance department:

• Corporate Hotline: +852 5142 8605
• Corporate WhatsApp: +852 5142 8605
• Corporate Support Email: [email protected]